Please allow 7-10 BUSINESS DAYS handling time on all orders. Some items may take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information. Shipping cost vary based on the weight of the package and location the package is sent to.

Domestic
USPS FIRST CLASS & PRIORITY SHIPPING USPS PRIORITY EXPRESS SHIPPING

7-10 business days
after order processing and payment verification to receive package.

2-3 business days
after order processing and payment verification to receive package.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses. 
*PLEASE ADVISE : Signature Required to receive package for any orders that contain any of our "Premium" items.'Business days' are defined as Monday-Friday, excluding holidays.If your domestic order is not delivered within the specified delivery date as found on the shipping table, Tiara Dionne will refund the shipping cost. The refund will be credited to the method of payment that you used for the initial purchase.All original shipping cost are non-refundable and a 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

International
DHL Worldwide

7-14 business days for order processing and payment verification to receive package.

Shipping rates and shipment time depend on the destination country. International Shipping requires passage through customs, which may cause the delay time of arrival.

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by TiaraDionne.com, please contact your local government for specific details.

INTERNATIONAL SHIPPING POLICIES

  • We do not ship to International P.O. boxes
  • All orders are subject to verification prior to processing and shipping.
  • We are required to complete a customs declaration with the retail value of the item(s) purchased, Tiara Dionne cannot legally declare your order as a gift.
  • Our current available shipping method is through UPS and DHL. This can change at any time.
  • Selected products are not available to ship outside of the United States. Items we cannot ship internationally are:
    -Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters.
    -Orders of any of these products will be canceled in our system.
  • The customer assumes the cost of any return shipping for refunds or exchanges.
  • During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
  • By completing your order you agree to pay all applicable fees. A 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address If your order is refused upon delivery. All original shipping cost are non-refundable

We know how important your order is! Tiara Dionne provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Tiara Dionne does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.

-United Postal Service (USPS): 1 (800) 222-1811 
-DHL Worldwide: 1 (800) 225-5345